Shipping policy
KYLUXE LANE – Shipping Policy
At KYLUXE LANE, we are committed to delivering your handcrafted skincare and fragrance products with care, efficiency, and reliability.
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1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Please note:
- Orders placed after business hours will be processed the next business day
- During high-volume periods, processing times may be slightly extended
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2. Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- U.S. Standard Shipping: 3–7 business days
Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
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3. Free Shipping
We offer free standard shipping on qualifying orders as indicated on our website or promotional offers.
Free shipping promotions may:
- Be limited to specific products or collections
- Require a minimum purchase amount
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4. Fragrance & Perfume Shipping (Important Notice)
Due to shipping carrier regulations, perfumes and fragrance products (including dupe fragrances) are classified as hazardous materials.
As a result:
- These items are shipped via ground shipping only within the United States
- Expedited or air shipping is not available for fragrance products
- Delivery times may be slightly longer compared to standard skincare items
If your order contains both skincare and fragrance items:
- Your order may ship separately
- Fragrance items will follow ground shipping timelines
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5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
Please allow up to 24–48 hours for tracking updates to appear.
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6. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
KYLUXE LANE is not responsible for:
- Delays or losses due to incorrect or incomplete addresses
- Packages delivered to the wrong address provided at checkout
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7. Lost, Stolen, or Delayed Packages
Once a package has been handed over to the shipping carrier, KYLUXE LANE is not liable for lost or stolen packages.
If your package is delayed, lost, or marked as delivered but not received:
- Please contact the shipping carrier directly
- You may also contact us, and we will assist in filing a claim when possible
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8. Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the damaged item(s) and packaging
We will work with you to resolve the issue promptly.
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9. Multiple Fulfillment Locations
Orders may ship from multiple locations depending on product availability.
As a result:
- Items in the same order may arrive separately
- Additional shipping time may apply
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10. International Shipping
We offer international shipping to select countries.
Please note:
- Delivery times vary by destination
- Certain fragrance products may be restricted depending on local regulations
- Customers are responsible for any customs duties, taxes, or import fees
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Contact Us
For any shipping-related questions or concerns, please contact:
KYLUXE LANE
Email: kyluxelane@gmail.com
Website: www.kyluxelane.com